Michael Malphrus

May 25 – Present

• Strategic Leadership: Work closely with the owner to define, establish, and execute growth strategies for 2025 and beyond, with a forward-looking approach to 2026.
• Sales Growth: Successfully expanded sales channels to increase market presence and drive revenue growth, ensuring the brewery’s competitive edge in a dynamic industry.
• Team Development: Built and developed a capable and well-rounded team, fostering a collaborative and high-performing workplace culture.
• Operational Oversight: Oversee day-to-day operations of the brewery, ensuring efficient processes, adherence to quality standards, and alignment with organizational goals.
• Business Development: Identify and capitalize on new opportunities for growth, including partnerships, distribution channels, and community engagement initiatives.
• Goal-Oriented Execution: Translate company growth goals into actionable plans, ensuring clear alignment between long-term objectives and operational activities.

Convergent Information Security Solutions – (Hybrid)

June 2023 to November 2024

• Directed complete brand overhaul including logo redesign, website rebuild, and expanded service portfolio (MSSP and consulting offerings)
• Built and maintained CRM, marketing automation, and operational systems—turned scattered processes into repeatable workflows
• Sourced and closed deals through direct outreach and channel partnerships with government, state, and educational institutions
• Managed event presence across security conferences, representing company to prospective clients and partners
• Met and exceeded all sales goals reaching over 900k in sales in 12 months.

Engage Digital – (Remote)

February 2022 to June 2023

• Led digital transformation projects: brand identity work, website redesigns, backend system integration
• Implemented CRM platforms and custom backend solutions to streamline client operations
• Spearheaded digital marketing strategy execution with focus on conversion and engagement metrics
• Managed cross-functional collaboration with designers, developers, and marketing teams

West Jefferson Chevrolet • West Jefferson, NC

March 2021 to February 2022

• Consistant recognition for outstanding performance and service excellence.
• Successfully managed a service schedule with a three-week lead time, efficiently coordinating jobs for 8 master technicians and 2 maintenance technicians.
• Delivered exemplary customer service during the challenging supply chain issues of the COVID-19 pandemic, expertly handling conflict resolution and managing high volumes of incoming phone calls.
• Meticulously maintained service records and documentation, ensuring accuracy and compliance.
• Built and nurtured strong relationships with both existing and new clients, enhancing customer loyalty and satisfaction.
• Played a critical role in sourcing and purchasing well-maintained vehicles to replenish inventory during periods of low vehicle availability.

Southbridge, MA
January 2013 – February 2016

• Led the digital transformation of a traditionally paper-based operation, modernizing infrastructure across the company.
• • Rolled out digital devices for the service department, adding capabilities like repair history tracking and online appointment scheduling.
• • Migrated all financial operations into QuickBooks, processing over 1.2 million records while preserving 25 years of business history.
• • Integrated sales systems into QuickBooks to improve reporting and sales analytics.
• • Digitized inventory management processes, improving accuracy and reducing waste.
• • Designed and configured IP PBX systems to upgrade communications and customer experience.
• • Built and maintained the company website and digital presence, boosting visibility and customer engagement.
• • Implemented a new fuel tracking and delivery optimization process, improving operational efficiency.
• • Managed commercial sales of plumbing, boiler, and HVAC parts and systems.
• • Helped triple net income during tenure through process improvements and technology-driven efficiencies